Refund policy

RETURN & REFUND POLICY

Last updated: April 30, 2026

At Liveteky, we want you to be completely satisfied with your purchase. If you are not satisfied, we’re here to help.

1. Return Eligibility

To be eligible for a return:

  • The item must be unused, undamaged, and in its original condition
  • The item must be in the original packaging with all accessories included
  • Proof of purchase (order confirmation or receipt) is required

2. Return Timeframe

You can request a return within 7 days of receiving your order.

3. Return Process

To initiate a return:

  1. Email us at support.Liveteky@gmail.com with your order details
  2. Our team will review your request and provide return instructions
  3. Once approved, you must ship the product back as instructed

4. Refund Process

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection
  • If approved, your refund will be processed within 5–7 business days
  • Refunds will be issued to the original payment method

5. Exchanges

We only replace items if they are defective or damaged.
If you need an exchange, contact us at support.Liveteky@gmail.com.

6. Damaged or Defective Products

If you receive a damaged or defective product:

  • Contact us within 48 hours of delivery
  • Provide clear photos/videos as proof

We will arrange a replacement or refund at no additional cost.

7. Non-Returnable Items

The following items are not eligible for return:

  • Used or damaged items (not due to our fault)
  • Products without original packaging
  • Certain hygiene-sensitive items (if applicable)

8. Return Shipping Costs

  • Customers may be responsible for return shipping costs unless the product is defective or incorrect
  • In case of damaged or incorrect items, we will cover the return shipping

9. Contact Us

For any questions regarding returns or refunds, contact us:

Liveteky
Email: support.Liveteky@gmail.com